This Privacy Policy explains how iStreamView ("we", "us", "our") collects, uses, and protects information when you visit istreamview.com or order one of our IPTV subscription plans. By using our website or services you agree to this policy.
1. Who we are
iStreamView is an IPTV subscription reseller. Orders are placed through WhatsApp; we do not run a self-service checkout on this website. For any privacy question, contact us at support@istreamview.com or via WhatsApp.
2. Information we collect
2.1 Information you give us
- Contact details — name (or alias), email address, and WhatsApp phone number you use to contact us.
- Order details — the plan you select, preferred device, and any technical info you share so we can deliver and support your subscription.
- Payment confirmations — proof of payment screenshots or transaction references. We do not directly process card data; payments are completed through third-party providers.
2.2 Information collected automatically
- Technical data — IP address, browser type, device type, operating system, referring URL.
- Usage data — pages viewed, time spent, links clicked. We may use cookies or similar technologies for analytics and to remember preferences.
3. How we use your information
- To deliver your subscription credentials and provide customer support.
- To respond to enquiries you send via WhatsApp or email.
- To detect fraud, abuse, and chargeback attempts.
- To improve the website, our service, and marketing content.
- To comply with legal obligations.
4. Legal basis for processing (GDPR)
If you are in the European Economic Area or the United Kingdom, we process your personal data on the following bases: performance of a contract (delivering the service you ordered), legitimate interests (fraud prevention, service improvement), consent (where required, e.g. analytics cookies), and legal obligation.
5. Sharing your information
We do not sell your personal data. We share data only with:
- Service providers — hosting, analytics, payment processors, and messaging platforms (e.g. WhatsApp/Meta) that help us run the service.
- IPTV upstream providers — limited identifiers (such as a username) needed to provision your line.
- Legal authorities — when required by law, court order, or to protect our rights.
6. Cookies and analytics
We use a small number of first- and third-party cookies for essential site function and aggregated analytics. You can control cookies through your browser settings; disabling them will not affect your ability to order via WhatsApp.
7. Data retention
We keep order and contact records for as long as your subscription is active and for up to 24 months afterward to handle renewals, refunds, and disputes. Server logs are kept for a shorter period unless required for security investigations.
8. Your rights
Subject to applicable law, you have the right to access, correct, delete, or port your personal data, and to object to or restrict certain processing. To exercise these rights, email support@istreamview.com. You also have the right to lodge a complaint with your local data protection authority.
9. International transfers
Our infrastructure and some service providers operate outside your country of residence. Where required, we rely on appropriate safeguards (such as the EU Standard Contractual Clauses) for international data transfers.
10. Security
We use reasonable technical and organisational measures to protect personal data, including encrypted connections (HTTPS) and access controls. No system is 100% secure; we cannot guarantee absolute security.
11. Children
Our service is not directed to children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with information, contact us so we can delete it.
12. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of the page reflects the most recent revision. Material changes will be highlighted on this page.
13. Contact
Questions about this policy or your data: support@istreamview.com or WhatsApp +31 6 45653467.